Ica Quality Label

IQL is the label of quality for ICA Online, that every ICA consultant acknowledges and agrees to live by in order to provide customers with a professional and transparent service, in line with the ICA Online Credo and the needs of customers.

ICA Online has deliberately chosen to create a behavioural and ethical code, both personal and shared and with the goal of personally guarantee the quality of services offered by consultants belonging to the platform.

This method of verification comes from the need to provide a clear and transparent work method and professional objectives that all consultants must know and make their own, this is necessary to be a valued asset to ICA online and to provide the customer with a tool that allows him to measure and manifest his level of satisfaction regarding any service received.

We are committed to always listen to customers ' opinions, create individual work methods based on specific needs, abide to the ethical and professional code created by and for the consultants, believe in individual skills and in the power of ICA as a team.

IQL

Our Best Practices

Quality first

Quality of service: meet customer expectations and guarantee reliability of offered services

Assurance of complying with the expectations generated in the client by advertising, by contract terms, etc: "No false statements advertising".

Unambiguous and clear communication, regarding costs and service features, transparency is a core value for ICA Online for the growth of the platform and for providing the customer the opportunity to review the operational phases of projects, 24 hours a day.

Definition of the training tools provided to the staff in order to be qualified professionals, with the logic of focusing on the needs of each client at all times.

By defining the criteria for customer's satisfaction analysis, through continuous exchange of information that allows the systematic collection of data about each consultant's service and performance, with the objective to verify any critical issue that emerged during the collaboration. We want to have a clear and constructive relationship with our clients to improve our offer at any time and always be in line with the wishes of the customer.

Regular analysis within consultants activities, to maintain the high quality standard of services provided.

Diversification of proposals alternatives to meet the personal needs of each user (artisans, small businesses, professionals, etc.).

We offer our customers, the unique chance to enter a virtual office with consultants from all over the world who, thanks to Internet, work together and share ICA Online's philosophy of offering the same quality standards , anywhere, anytime.

Professionals are our strength

Internal organization and training of personnel.

Definition of roles and responsibilities for each of the relevant activities, for the equal management of human resources and to provide a service reflecting the needs of the customer.

Training consultants on the philosophy of ICA Online and on the "best practices" of GREEN PHILOSOPHY to train professionals to direct attention to the client, to have respect for the environment, to provide correct information and to correctly inform the public of the choices made ICA Online.

Internal communication at all levels and for all members, through newsletters posted on the corporate website about technical specifications and system design choices made, so that they can be available, in writing, to all consultants as well as the public. Members have the opportunity to communicate with each other through personal live chat , institutional emails addresses and with private voip-phones.

Give people room to pursue personal and professional fulfilment. Each ICA Online consultant is an added value for the whole ICA Online team. The freedom to do work independently but with the knowledge of being part of a pool of professionals who share the same values and the same goals and are ready to help you best develop your qualities.

Online in total safety

Protection of privacy.

Treatment of personal data (storage, use, etc.), and in particular the sensitive ones, in accordance with the law.

Each client may request transcription of all communications occurred between himself and ICA Online consultants he deals with, via private e-mail.

Effective and transparent communication

Awareness and Promotion

Information and awareness on the ethics of environmental sustainability.

Outward dissemination of the "good choices" through clear, transparent and effective communication:

to customers / visitors, vendors, members, promotion specialists, media, etc.

Use of communication and marketing tools in line with the opportunities offered by new technologies.