Online Development Courses

Training is one of the basic aims of ICA Online,it should be continuous and focused, it should reflect your work experiences and your interaction with your co-workers.

In order to guarantee qualification levels of admission, suitable to the standards required by the platform, ICA online offers its associates, a series of training courses, available both through traditional classes and through online interactive courses interactive taught by colleagues with experience in the chosen subjects.

Listed below are the main courses offered.

Online Secretary course

Course includes:

• Training on the use of applications for the communication by basic telephone (softphone, and technology

Voip);

• Learning technologies and IVR switchboards software on Asterix platform include programming and setting;

• Techniques of communication by telephone;

• Training on the learning of back-office functions of the Secretariat, using applications Word, Excel, Access, PowerPoint, Outlook and similar ones.

• Learning platforms for use LiveHelp, live chats, online customer support and dedicated call-center

(events, booking, public services).

Administration and accounting course

Course includes:

• Learning accounting software;

• Simplified accounts, tax registrations and depreciable assets;

• Ordinary accounting, registration first note, adjustment recording, budgets closures;

• Analytical accounting, cost and collection centers and management flows.

Corporate contracts course

Course includes:

• Study of the main types of business contracts with particular reference to: contracts, agency, administration, leasing, company rentals, franchising, operating and financial leases;

Payroll course

Course includes:

• Learning software application;

• Study of the tables relating to the main C. C. N. L. (minimum wage, annual increment, IVC, apprentice percentages , payment of any arrears in renewals or one-off set), social security (INPS contribution rates, minimal and maximal INPS and INAIL, ANF, various contributory benefits), tax tables (personal income tax tables, additional regional and municipal rates );

• Preparation slips and contributions;

• support of a Internship labor- consultant.

Foreign languages courses

• Basic English Course

• Advanced English Course

• Basic French Course

• Advanced French Course

Additional courses on request

The following courses are being planned:

• Communication and marketing;

• Webmastering and website design ;

• Internationalization and corporate start-up;

• Italian taxation and tax reports;

• International Taxation.

• Copy-editing e publishing on demand.